Description of The Health Care Organizationís Unit Using Systems Theory Terminology

Describe a department or unit within a health care organization using systems theory terminology. Include a description of inputs, throughput, output, cycles of events, and negative feedback.

Describe the problem you identified within the department or unit using an open- systems approach, and state where the problem exists using the systems theory model (input, throughput, output, cycles of events, or negative feedback).
Based on this information, explain how you would address the problem as follows:

Formulate a desired outcome.

Identify goals and objectives that would facilitate that outcome.

Translate those goals and objectives into policies and procedures for the department or unit.

Describe relevant professional standards.

Explain how your proposed resolution to the problem would uphold the organizationís mission and values and improve the culture and climate.

Sample Description of The Health Care Organizationís Unit Using Systems Theory Terminology

Pharmacy department at the VA Medical Center works as an open system, which continuous interact with its environment to fulfill its objective. The input of this department are the resources and energy needed to produce the outputs. These include money, pharmacistís effort and time, and input of drugs, medicines and other supplies from the general suppliers. Pharmacy is made up of various elements including patients, pharmacists, drugs and medicines and other equipment (Walshe & Rundall, 2001).

[blur] The elements have various attributes. For example, drugs can be described by their color, chemical composition, size, volume, and quantity while the type of sickness can describe patients. The throughout put process used to determine the type of the service of medication one gets include analyzing the doctorsí prescription, considering the patientsí conditions and taking their vital signs, making the decision on the best medication, and sharing the information with the patient on how they will use the prescribed medicines (Plsek & Wilson, 2001). [/blur]

[blur] The output of the pharmacy department includes better or improved health, documents on how to use the drugs and their benefits and side efforts, and health services. To the hospital, the output of the pharmacy department is the money that is used to expand the services, meet the running cost and replenish the stock (Berner, 2007). The feedback system of the pharmacy department at VA Medical Center involves evaluation of the performance of the entire department. [/blur]

[blur] This feedback is obtained by evaluating the number of patients served, analyzing the number of error in the issuance of medicines, use the patientsí satisfaction survey to get type feedback from the patients and use of sales reports to identify whether the department is working toward the target sales. Negative feedback means that the department does not meet its objective of ensuring efficient delivery and issuance of health care medicines to promote health among patients and avoid a high number of side effects of the drugs to the patients. The cycle of events in the entire pharmacy system is meant to ensure that patients are given correct medication, and they recover from their conditions.† [/blur]

Identified Problem

[blur] As open systems, pharmacy in a hospital is supposed to interact with the surroundings to complete all the cycle of events, grow, and fulfill the objective of the hospital as the entire system. Pharmacy acts as a subsystem of the entire hospital. The pharmacy department at the VA Medical Center hospital does not have good communicating with the government and other suppliers which lead to inadequate medicine, and other drugs are some instances. Ordinarily, the pharmacy is supposed to lease with suppliers and the hospital specialists to ensure that the demand for the drugs and medication is a level that is close to accurate. This problem occurs at the input part of this subsystem. [/blur]

Addressing the Problem

[blur] The overall objective of the VA Medical Center hospital is to give an evidence-based health care that will give a person emotional, physical and psychological health. The desired outcome of addressing the communication problem at the pharmacy of this hospital is to make sure that the patient is not given wrong medication, and the patient does not lack any medicine that the doctors prescribe for them. The goals that would facilitate the desired outcome would ensure that the pharmacy established a communication network with both the hospital staffs and the external suppliers. This can be solved through implementation of a computer communication network that will help the hospital staff, pharmacists and the medical suppliers to be able to know the level of stock at each time in the hospitalís pharmacy. This would facilitate proper planning and forecasting of both sales and required a level of inventory. [/blur]

[blur] The pharmacy management should come up with policies that dictate the way in which the persons at the pharmacy are supposed to interact and formally communicate with other stakeholders in this hospital. The pharmacy should come up with a minimum order quantity. Upon reaching this level of inventory, the pharmacy should send the message to the suppliers and to the hospital to notify them to prepare for the delivery. The hospital at this period will be able to consider various alternatives medicines that can be used for the same purpose and which are still in the stocks. The pharmacist will be required to observe the medical ethics such as prescribing proper medicine and ensure that the service is patient centered. [/blur]

[blur] The mission of the VA Medical Center ids to provide equitable quality health care that meets all needs of the patient. Having an integrated communication system and procedures will help the will ensure delivery of patient-centered care in an efficient and effective way. Some of the values of the hospital include care, love, and trust. Trust is nurtured through the provision of fast, easy and accessible medical care. Adoption of the proposed policies will ensure that the pharmacy department helps the entire hospital to live its values. [/blur]


Plsek, P. E., & Wilson, T. (2001). Complexity, leadership, and management in healthcare organisations. BMJ: British Medical Journal323(7315), 746.

Berner, E. S. (2007). Clinical decision support systems. New York: Springer Science+ Business Media, LLC.

Walshe, K., & Rundall, T. G. (2001). Evidence?based management: from theory to practice in health care. The Milbank Quarterly79(3), 429-457.

Description of The Health Care Organizationís Unit Using Systems Theory Terminology

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